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Frequently Asked Questions

Can I be seen same day?

Absolutely. We do everything in our power to ensure we have urgent slots available for patients who have acute, urgent health concerns. This includes, fevers, chest congestion, diarrhea, etc.

What provider can I see?

We ask that you see your primary care provider for your annual wellness visits and maintenance visits as they are the ones most familiar with your plan of care. If you have an urgent need, we are more than happy to get you in with any of our providers that are available. We are one clinic, one team.

How much is a visit if I don't have insurance?

Depending on if you are a new patient, established patient, and what you are being seen for the price can vary. Please call our office at: (816) 228-1000 and we will be more than happy to give you an estimate over the phone.

What should I bring with me to my appointment?

Please be sure to bring your insurance card, driver’s license or photo ID, copay, current medications or medication list, and any questions you have for your provider during your visit.

How early should I arrive to my appointment?

When you make your appointment, our schedulers will instruct you how early to arrive. We ask that new patients and annual appointments arrive at least 30 minutes early to ensure that we have enough time to update all information. This is especially true for Medicare Annual Wellness visits. There is quite a bit of preparatory work for these appointments and it is important to have this completed before the provider sees you for your visit. Completing the required preparatory work before you arrive if possible, or arriving early enough to complete it helps ensure smooth and on time care for all patients.

What is the "no-show" policy?

We ask that patients call 24 hours prior to their appointment if they need to cancel their appointments. Please call our staff to inform them of your need to cancel or reschedule as soon as you are able. If an appointment is missed without an advance phone call, additional fees may apply.

What is a Care Manager?

A care manager is a Nurse who specializes in providing support to individuals in conjunction with patient’s goals.

Some of a Care Manager’s patient-centered responsibilities are:

  • Manages and follows a designated caseload of patients within the associated practice
  • Provides targeted interventions to avoid hospitalizations and emergency room visits
  • Coordinates care across settings and helps patient/families understand health care options

Additional ways the Care Manager can help you as a patient are:

  • “Check in” calls to assess health care, educational, and psychosocial needs of the patient/family
  • Develop comprehensive individualized plan of care and targeted interventions (goals), in partnership with the provider
  • Self-management support (i.e. DM, HTN, Obesity, etc.)
  • Explore and resolve uncertainties about health conditions
  • Identify qualifying patient financial assistance programs for DM medications